REFUND  POLICY.

   

At tech stream net, we want to ensure that all of our customers are 100% satisfied with our service. If you're having any technical issues do not hesitate to contact us. If you’re having technical problems and the issue is coming from our end our systems and service and our technical team was not able to rectify the issue within 14 days or 2 weeks, then you will be able to get a full refund within 7 days from the date of your purchase.

 

However we want to ensure our system is very stable and very reliable, you will not have any problem  we can't resolve. If there is any issue coming from your end with your system we will work with you to resolve the issue, in most cases it  may just be a minor problem.

 

 

 

 

 

We do not Grant refunds in cases of problems on your end, your systems for the following below.

 

1. Slow or poor Wi-Fi signals in your area.

 

2. Partly unfunctional devices.

 

3. If you violate our terms and conditions and it results in a suspension or termination of your account.

 

4. Very slow or bad internet connection in your country / area. You only need a minimal 4 to 8 Mbps Internet connection but the higher the better, especially when streaming Ultra FHD channels. You can test your internet speed with one of the online

  " Internet speed testers “.

 

 

5. You won't be able to get a refund for any other reasons that is not on our side, our systems, or on your fault, but we will work with you to try and rectify your problem.

 

 

 

             

 

 

FOR REFUNDS BEYOND 7 DAYS. 

 

Let's say in a scenario you subscribed to one of our packages , a 1 month ,3 month , 6 months etc. , and sometime during your subscription you're unable  to get any service , and it's a technical problem with our service we weren't able to solve  within 14 days , and there on , you're still not able to use your subscription service , then you will be able to get a refund if requested .

 

In this case you will only get a partial  refund , you will only be refunded for the  remaining time you did not get the service .

 

However, we want to ensure everyone that our system is very highly reliable and very stable, it is very highly unlikely or systems will be down even for any lengthy time.

 

We encouraged everyone to take the free test trial if available before committing to a paid subscription. If you did the free trial then purchased a paid subscription, then we take it that our service is adequate for you, then you most likely won't want a refund. 

 

 

For refunds, you can send your refund request by email. Refunds can only be conducted through the Email you used when you subscribed with us.